A bespoke reservation and client management system
A custom-built booking and revenue infrastructure
Essential Italy
Essential Italy is a family-founded luxury travel specialist offering handpicked villas, apartments and boutique hotels across Italy’s most sought-after regions, including Tuscany, Umbria, Puglia, Sardinia and Sicily.
Built on personal expertise and long-standing local knowledge, the business combines carefully curated property selection with personalised guest guidance, matching discerning travellers to exceptional accommodation in some of Italy’s most celebrated locations.
The engagement
To support continued growth and operational precision, Essential Italy required a centralised system capable of managing enquiries, property matching, availability control, seasonal pricing and invoicing within a single commercial framework.
An integrated reservation and revenue platform
The platform integrates client relationship management, inventory control and revenue workflows in one system. Seasonal pricing, deposit schedules and booking states are governed through defined business rules to maintain accuracy and financial clarity.
We designed and developed a custom CRM and booking system to manage enquiries, reservations, documentation and secure online payments. The application supports the full process from initial enquiry to confirmed booking and settlement.
Automated communications streamline confirmations and documentation, while administrative controls provide oversight across properties, regions and revenue streams. The system enables the unique personalised service model while maintaining operational discipline.
Mobile-first browsing
Optimised mobile view for browsing accommodations on the go.
Availability control
Real-time calendar managing seasonal pricing and booking status.
Guest’s accounts
Guests track bookings, documents and payment history securely.
